1st/2nd Line Support Technician
- birmingham, england, United Kingdom
- Permanent·On-site
- Full time
Job Description
1st/2nd Line Support Technician
Birmingham
28,000- 32,000
Fully onsite (5 days a week)
If you're in IT support and want to be part of a team that's being built from the ground up rather than simply inheriting old processes, this role is worth a look.
This is an IT Support Analyst position with a well-established UK transport and logistics business that's investing heavily in its internal IT function following a recent acquisition.
Good IT support isn't just about fixing problems. It's about making sure nearly a thousand people can do their jobs without technology getting in the way.
The business is one of the UK's largest rail freight operators, following a recent acquisition, they're investing in a stronger internal IT function and building a team that can support the next stage of the business.
This is an opportunity to join that team from the beginning.
You’ll be supporting colleagues across multiple locations, solving day-to-day technical issues, maintaining core IT systems and helping create a more responsive, reliable service for the business. If you enjoy variety, taking ownership of problems and making life easier for end users, you'll find plenty to get involved in.
What you'll be doing
You’ll be the first point of contact for IT support, providing first and second line support across a broad range of technologies and users.
Your work will include:
- Resolving IT incidents and service requests from end users.
- Installing, configuring and supporting Windows devices, Microsoft 365 and business applications.
- Supporting Active Directory administration.
- Maintaining desktops, laptops, mobile devices and associated hardware.
- Carrying out daily system health checks and monitoring backups.
- Escalating more complex issues where appropriate and seeing them through to resolution.
- Maintaining technical documentation.
- Supporting IT projects as the team continues to grow.
- Visiting other company sites when required.
- Taking part in a one week in four on-call rota, with a fixed additional payment.
What you'll need
We're looking for someone who enjoys solving problems and takes pride in delivering a great service.
- Windows desktop operating systems.
- Microsoft 365 installation and configuration.
- Active Directory.
- PC hardware support.
- Basic networking concepts.
- Mobile device support.
- Providing excellent customer service in a busy support environment.
Just as important is your approach. You'll be someone who stays calm under pressure, communicates clearly, takes ownership of issues and enjoys helping people.
Salary & Benefits
- 25 days' holiday plus bank holidays.
- Company pension and life assurance.
- Paid on-call allowance (1 week in 4).
- Employee discounts and Cycle to Work scheme.
- Ongoing training and career development.
- Employee Assistance Programme and wellbeing support.