2027 BNY Analyst Program - Client Service (London)

Job Description

7 BNY Analyst Program – Client Service

BNY’s Client Service Practice delivers a high -quality, client-first experience across our businesses by supporting day-to-day service, issue resolution and ongoing client engagement. The 2027 Client Service Analyst Program offers driven students hands‑on exposure to the practice through strategic projects aligned to client support, service delivery, onboarding, reporting, process improvement and relationship management. In a fast‑paced environment, analysts will gain insight into BNY’s client service model, collaborate across business, operations and technology teams, and build the communication, analytical and problem‑solving skills needed to help deliver timely, accurate and effective client outcomes.

What You Will Do

• Support the resolution of client inquiries by gathering facts, coordinating with partners, and helping move issues to closure.
• Track service metrics, commitments, and trends to help teams identify what is working and where the experience can improve.
• Assist with onboarding, transitions, and process updates that make it easier for clients to do business with BNY.
• Work across operations, service, and relationship teams to keep communication clear and next steps on track.

Skills You Will Build

• Client‑centric problem solving
• Clear written and verbal communication
• Attention to detail and ownership mindset

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