2nd Line Engineer

2nd Line IT Engineer Location: Cheltenham – Hybrid Working Salary: Up to £37,500 + Benefits Job Type: Permanent, Full-Time

About the Role Our client is an established IT services business providing managed IT support and technical solutions to a diverse range of business customers.

They are looking for an experienced 2nd Line IT Engineer to join their technical team, supporting customers across a varied technology environment.

This is a hands-on role where you'll be responsible for resolving escalated technical issues, supporting Microsoft and cloud technologies, and assisting with wider infrastructure projects.

What You'll Do: Provide 2nd line technical support across a range of customer environments Investigate and resolve escalated hardware, software and connectivity issues Support Microsoft 365, Windows Server and Active Directory Troubleshoot networking issues including DNS, DHCP and TCP/IP Support laptops, desktops, servers and other business IT equipment Assist with cloud technologies and Microsoft-based infrastructure Carry out installations, upgrades and technical changes Provide remote and occasional onsite support to customers Take ownership of tickets through to resolution Maintain clear and accurate technical documentation Escalate complex issues to senior engineers where appropriate Contribute to infrastructure projects and ongoing service improvements What We're Looking For: Previous experience in a 2nd Line IT Support or IT Engineer role Strong knowledge of Windows and Microsoft 365 Experience with Active Directory and user administration Good understanding of networking, including DNS, DHCP and TCP/IP Strong hardware and software troubleshooting skills Experience supporting cloud and server environments Excellent communication and customer service skills Strong problem-solving ability and attention to detail Ability to manage your own workload and prioritise effectively Previous MSP experience would be advantageous Why Join? Salary up to £37,500 Hybrid working in Cheltenham Join an established and growing IT services business Work across a varied range of customer environments Exposure to Microsoft, cloud, networking and infrastructure technologies Opportunity to work on technical projects as well as BAU support Supportive and collaborative technical team Clear opportunities for professional development and career progression Apply now if you're an experienced 2nd Line Engineer looking for a varied role where you can continue developing your technical career