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2nd Line Engineer
- HR1, Hereford, Herefordshire
- Contract
- Full time
- £180 - £250 Per Day
Job Description
2nd Line Support Engineer – Contract Location: Hereford ( 1 day a week in office) Contract: 3 Months Rate: £180–£250 per day Job Type: Full-Time Contract
About the Role
Our client is looking for an experienced 2nd Line Support Engineer to join their IT Service Desk on an initial 3-month contract. You'll provide professional, customer-focused 1st and 2nd line technical support across a large and varied user base, supporting desktop, mobile, hardware, software and network environments. This is a varied role offering exposure to a broad range of technologies and client environments, with the opportunity to contribute to IT projects and ongoing service improvements. What You'll Do
- Provide 1st and 2nd line technical support via telephone and remote support
- Resolve incidents, problems and service requests within agreed SLAs
- Support desktop, laptop, mobile and other end-user devices
- Diagnose and resolve hardware and software issues
- Support Windows desktop and server environments
- Administer user network and application accounts
- Install, configure and maintain software and desktop components
- Support networking, internet connectivity and back-office systems
- Assist with IT projects, deployments and technical changes
- Maintain accurate asset, licence and support documentation
- Liaise with internal teams, suppliers and external support organisations
- Identify recurring technical issues and contribute to service improvements
- Provide technical guidance and support to other members of the team when required What We're Looking For
- Proven experience in a 2nd Line IT Support / Service Desk role
- Strong desktop hardware and software troubleshooting skills
- Experience supporting Windows environments
- Knowledge of Windows Server and networking
- Experience with user and network account administration
- Good understanding of IT security and data protection
- Strong customer service and communication skills
- Ability to manage your own workload and work to agreed SLAs
- Experience working across multiple sites or customer environments would be beneficial Why Join?
- £180–£250 per day
- Initial 3-month contract
- Varied technical environment
- Exposure to desktop, server, network and infrastructure technologies
- Opportunity to contribute to technical projects and service improvements
- Customer-focused and collaborative IT environment Apply now if you're an experienced 2nd Line Engineer available for your next contract opportunity