2nd Line IT Engineer – Advanced Support & Escalations

Arc is seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our clients. You will handle escalations from the 1st Line team and work via phone, email, and a ticket system.

Responsibilities include maintaining our knowledge base, creating and editing GPOs, and occasionally visiting customer sites to address recurring or complex issues. A strong background in Windows Server, O365, and virtualization is essential.

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