2nd Line IT Support Technician: Advanced Issue Solver

bk plus is seeking a Second Line IT Support Technician in the United Kingdom. The role covers advanced technical assistance for end users and escalated incidents from first line support.

You will troubleshoot hardware, software, network and system issues, both remotely and on-site, and maintain IT infrastructure including desktops, laptops, printers, and network gear. As part of a busy IT team, you will deploy software updates, document resolutions, and contribute to process improvements while

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