2nd Line Support Engineer — MSP & Microsoft Expert

Converge UK is seeking a skilled 2nd Line Support Technician to join our Managed Services team. You’ll provide advanced support for customers on managed contracts and act as the escalation point for 1st Line Service Desk issues.

Role involves diagnosing complex technical problems across Windows, Microsoft 365 and networking, while delivering outstanding service and mentoring junior staff in a fast-paced MSP environment.

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