2nd Line Support Engineer

Job Description

Providing professional Helpdesk for Prestigious Legal firms in the central London area. Potential to be involved in many projects including rollouts, infrastructure upgrades, deployments and Server Migrations.

Skills required: Exceptional customer facing service skills Calm under pressure - you must be comfortable dealing with High level demanding individuals. Good knowledge of modern Windows and troubleshooting skills Good Knowledge of Microsoft Office - to assist others and troubleshoot Mobile device setups, migrations to new handsets etc. Active directory / Entra and Microsoft exchange administration

Enrolment of devices into Intune / Entra PC Migrations - migrating user data to new machines etc. Familiarity and troubleshooting of Apple Macs Networking knowledge (DNS, DHCP, IP subnetting etc). Good working experience of 365 / Intune / Conditional access Mimecast / email filtering / SPF working knowledge

Desirable skills:

Sonicwall / Watchguard Firewalls IP telephony knowledge

A genuine interest in technology

Ability to multi task and manage sensitive documents Minimum of 4 years in flexible environments - we are looking for candidates with wide ranging skillsets