3Rd Line Service Desk Engineer, Oxford, COR7593

3rd Line Service Desk Engineer, Oxford, COR7593

Looking to join a growing IT services business where you'll have real influence, work with a broad range of technologies, and be part of a close‑knit team? Do you enjoy solving complex technical problems, supporting customers directly, and getting involved in infrastructure projects? If so, this could be the perfect next step in your career.

The Role

As a 3rd Line Service Desk Engineer, you'll act as a senior escalation point for technical issues across a varied client base, taking ownership of complex incidents through to resolution. You'll be involved in supporting and maintaining cloud, infrastructure, networking and security technologies, while also contributing to projects including migrations, upgrades and new deployments.

This is a varied role that combines technical support, project delivery and regular customer interaction, both remotely and on‑site. You'll work closely with other engineers and play a key role in delivering a high standard of service to customers.

The Company

Our client is an established and growing Managed Service Provider delivering tailored IT support, consultancy and technology solutions to businesses across a range of sectors. They pride themselves on building long‑term customer relationships, delivering excellent service and maintaining a collaborative, supportive working environment. The team is close‑knit, friendly and highly technical, offering plenty of opportunities to learn new technologies, gain certifications and develop your career.

What's Required?

• Strong experience within IT Support, Infrastructure or Managed Services
• Experience supporting Microsoft 365, Azure, Active Directory and Windows Server environments
• Good understanding of networking technologies, including switches, wireless and firewalls
• PowerShell scripting and automation experience
• Excellent troubleshooting and problem‑solving skills
• Full UK driving licence and access to your own vehicle
• Any experience with Linux, Mac, cyber security tools, backup solutions, hosted telephony or MSP environments would be highly beneficial.

This is an excellent opportunity for either an experienced 2nd Line Engineer ready to step up, or an established 3rd Line Engineer looking to broaden their technical exposure within a growing MSP environment.

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