Academic Services and Student Life Specialist

NABA London overview

NABA London is the first international campus of Nuova Accademia di Belle Arti, opening in East London in October 2026. Combining Italian design heritage with London’s creative industries, NABA London will offer an international, studio-based learning environment for students across art, design, fashion, and creative disciplines. Located at Here East in the Queen Elizabeth Olympic Park, the new campus represents an exciting opportunity to join a growing institution at launch stage and contribute to shaping the student experience from day one. Programmes delivered at NABA London are validated by Regent's University London.

The Academic Services and Student Life Specialist is based in London and reports directly to the Communication and Student Services Manager. The Academic Services and Student Life Specialist coordinates the delivery of teaching and academic activities and provides comprehensive operational support to the Head of Education and Teaching Faculty, ensuring the timely preparation of course and workshop schedules and that all activities are effectively organised for students and tutors. The postholder oversees activities and services related to Student Life and Student Wellbeing and ensures the distribution of student satisfaction surveys. Working closely with the Academic Registration & Student Support Specialist, the role shares day-to-day responsibilities to ensure continuity of operations and services. The position also supports reception activities and the management of incoming calls.

The selected candidate will carry out the following activities:

• Student Support: Supervise the correct management of academic activities for students during their studies; provide information about timetable and any Academy’s activity or administrative deadlines involving them; manage the e-mail notice communication with students; assure the student welcome and induction days organization; prepare / update annually welcome vademecum (on term basis) and the service guide.
• Faculty Support: Facilitate tutors and Course Leaders by managing various organizational aspects which can daily arise in the lessons’ / academic activities and ensure compliance with company guidelines; might be nominated as member of the Course Panels with active role in it.
• Space Management, Course Planning, events organization: Support the definition of Academic Calendars; supervise the elaboration of courses and workshops timetables, collecting the needs of Course Leaders for all didactic activities in accordance with Academic Calendar and Plan of Study; manage all the information on the available Student information System and Timetable System; support the collection of tutors, translators and guest lecturers information to HR for contractual needs; manage the rescheduling of the planned activities; guarantee the booking of spaces for all the non-academic activities requested by all the offices; monitor and forecast spaces’ occupancy when requested.
• Student Life & Wellbeing: Oversee the promotion of student social integration within the campus and the UK culture by engaging them in extracurricular activities and providing them with general information; facilitate special deals agreements with external providers for students, tutors and staff; signpost and help students when in need of Wellbeing Services and liaise with Course Leaders in case of SEN students; act as the primary point of contact for the Student Representatives; also supports the organization of the Graduation event.
• Students Surveys: Ensure activities of distributing surveys and collect student feedback; support the data analysis.

Requirements

Education & Experience

• Bachelor’s degree or equivalent qualification. Previous experience in an administrative, student services, customer service, or higher education environment is desirable; early-career candidates with strong potential will also be considered.
• Familiarity with academic management systems (e.g., student management software) and administrative practices in educational contexts (particularly in the UK or higher education sector).
• Experience in managing timetables, planning, and coordinating academic events and activities.

Interpersonal and Soft Skills

• Strong attention to detail, with the ability to follow policies, procedures, and administrative processes accurately and consistently.
• Enthusiastic, proactive, and creative, with a genuine interest in fostering student engagement and contributing to a vibrant student life experience.
• Customer-focused and confident communicator with excellent interpersonal skills, able to build professional and supportive relationships with students, staff, and visitors while maintaining appropriate professional boundaries.
• Flexible and adaptable, able to thrive in a fast-paced academic start-up environment while maintaining high standards of service and occasionally adjusting working hours to support events and student activities.

Technical and Organizational Skills

• Strong planning and organizational skills, with the ability to effectively manage timetables and academic resources, ensuring all activities are scheduled on time and without conflicts.
• Excellent understanding of academic processes in an international context, particularly timetabling, student records management, and faculty support.
• Experience in organizing and managing institutional events, including student welcome events, graduation ceremonies, and industry engagement activities.
• Knowledge of UK academic regulations related to attendance monitoring, student records management, and student retention.
• Good working knowledge of Microsoft Excel.

Language Skills

• Fluency in English (C1/C2 level) both written and spoken, as the position is based in London and involves communication with an international audience. Additional language skills are a plus.

Terms of Employment

• Salary Range: £29,000–£31,000, depending on experience
• Contract: Full-time, fixed-term contract (12 months)
• Start date: 1 September 2026
• Working pattern: Onsite
• Working hours: Typically Monday to Friday, with flexible working hours (e.g. 9:00–17:00 or 10:00–18:00). Occasional adjustments to working hours may be required to support student events and other institutional activities.
• Starting Date: The successful candidate will join on 1 September to participate in the induction programme and support planning activities ahead of the start of the academic year.

Why Join NABA London?

NABA London offers the opportunity to be part of the launch of a new international creative institution in London. You will play a pivotal role in shaping an outstanding student experience by supporting the delivery of academic services and fostering a welcoming, engaging, and inclusive campus environment. Working within a collaborative and international team, you will contribute to building efficient processes, enhancing student wellbeing, and helping establish a vibrant academic community from its very beginning.

Please review how personal data will be treated in compliance with the GDPR and the GDPR 679/16 principles. We only use the personal data we collect for recruiting activities, such as your name, surname, address, email address, educational and employment background and job qualifications.

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