Accommodation Assistant Manager

We are now looking for an enthusiastic Assistant Accommodation Manager to join our dynamic team at voco Belfast. This is on a 12 monthfixed term basis for Maternity Leave cover. In this role, you will play a vital part in ensuring the smooth operation of our accommodations department and providing exceptional guest experiences.

Your key responsibilities include:

• Assist the Accommodation Manager in all aspects of departmental operations.
• Oversee the daily tasks of the housekeeping team, ensuring adherence to high cleaning standards.
• Conduct room inspections to maintain guest room quality and identify any maintenance needs.
• Prepare and assign housekeeping schedules, ensuring efficient room turnaround.
• Liaise with the Front Office & reservations department to manage room inventory, arrivals, and departures.
• Resolve guest concerns and complaints promptly and professionally.
• Train and mentor housekeeping team membersfostering a positive and productive work environment.
• Participate in the development and implementation of departmental procedures.
• Contribute to the creation of a welcoming and comfortable atmosphere for all guests.
• Uphold all company policies and safety regulations.

You will have:

• A minimum of 2-3 years of experience in a supervisory role within the hospitality industry, preferably in housekeeping.
• Strong leadership skills with the ability to motivate and coach a team.
• Excellent communication, interpersonal, and problem-solving skills.
• High attention to detail and a commitment to guest satisfaction.
• Ability to work effectively under pressure and prioritise tasks in a fast-paced environment.
• Proficiency in hospitality software is a plus.

In addition to the opportunity to work in a prestigious hotel and be part of The iNUA Collection , we offera range of benefits to our valued team members, including:

• The opportunity to work within a renowned hotel collection.
• Discounts worldwide across the IHG portfolio- Employee rates and Friends and Family Rates
• Life Assurance- giving you peace of mind
• 24/7 access to our Employee Assistance Programme
• Enhanced Pension Contribution
• Employee Meals on shift
• Learning and Development opportunities with Room to Grow
• Access to employee discounts for you, your family and friends.
• Enhanced Maternity & Paternity Leave

The iNUA Collection is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique backgrounds and perspectives of our team members and strive to create an inclusive environment where all employees feel valued, respected, and empowered to succeed. You must be eligible to work in the UK to be considered for this vacancy.

We look forward to hearing from you!

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