Account Coordinator

Onsite Account Coordinator - Gi Group, Scunthorpe

Location: Scunthorpe

Hours: Full time, site-based with regular cover of 06:00-14:30 shift Salary: £27,400 plus bonus

About the role

We’re looking for a proactive Onsite Account Coordinator to support the Account Manager/Senior Account Manager and onsite team to deliver exceptional service to our client. You’ll manage the day-to-day administration of temporary labour, support onboarding and payroll, maintain accurate records, and build strong relationships with site stakeholders to ensure smooth operations and high worker satisfaction.

Key responsibilities

Support the Account Manager with daily site activities and administrative tasks.

Manage temporary workforce processes: onboarding, inductions, starters and leavers, absence management, return-to-work interviews and terminations.

Process weekly payroll data accurately and meet payroll deadlines.

Allocate labour effectively to meet client demand and skill requirements; perform daily check-ins and monitor performance against KPIs.

Resolve worker and client queries (holiday, pay, attendance) and escalate complex issues appropriately.

Ensure right-to-work checks are completed and all documents are ready for payroll and inductions.

Place adverts, screen candidates, manage interview/induction diaries and register new temporary staff.

Provide out-of-hours mobile cover for no-shows and urgent site needs.

Perform other duties as assigned to support the Account team.

Essential skills & experience:

Strong administrative ability with excellent attention to detail.

Proven customer-service mindset and ability to build relationships with stakeholders at all levels.

Good organisation, time-management and problem-solving skills; able to work under pressure and meet tight deadlines.

Basic IT literacy (Microsoft Office); comfortable learning and using HR/ATS and payroll systems.

Good verbal and written communication skills.

Experience working in recruitment, temporary workforce management, or on-site account support is highly desirable.

What we offer

Structured training and development opportunities.

Clear progression routes

Supportive, values-led working environment