Account Manager - Hybrid

About the Role

Our client is looking for a dynamic and customer-focused Account Manager to join their growing sales team in Birmingham . In this hybrid role, you will be responsible for managing and expanding relationships with existing clients, ensuring their satisfaction and identifying opportunities for upselling and cross-selling our services. You will act as the primary point of contact, understanding client needs and coordinating internal resources to deliver exceptional service and drive continued revenue. This position requires a proactive approach to client engagement, both remotely and through occasional office visits, fostering strong partnerships and contributing to client retention and growth.

Key Responsibilities

• Manage a portfolio of existing client accounts, serving as the main point of contact for all inquiries and needs.
• Develop and implement strategies to increase client retention, satisfaction, and lifetime value.
• Identify and pursue opportunities for upselling and cross-selling services to existing clients.
• Conduct regular business reviews with clients to assess their needs and present relevant solutions.
• Collaborate with sales, support, and product teams to ensure seamless client experience.
• Track account progress and provide regular reports on client health and growth opportunities.

Requirements

• Proven experience as an Account Manager or in a similar client-facing sales role.
• Strong understanding of account management principles and sales processes.
• Excellent communication, presentation, and interpersonal skills.
• Ability to build rapport and establish trust with clients at various levels.
• Experience with CRM software and sales tracking tools.
• Familiarity with hybrid work models and ability to manage time effectively across remote and in-office responsibilities.

Benefits

• Competitive salary with performance-based bonuses.
• Hybrid work model offering flexibility between home and office.
• Comprehensive health and dental insurance.
• Opportunities for professional development and training.
• A collaborative team environment with a focus on client success.