Account Manager

About the Role

Our client is looking for a dedicated and customer-focused Account Manager to join their established sales division in Birmingham . In this crucial role, you will be the primary point of contact for a portfolio of existing clients, responsible for fostering strong relationships, ensuring client satisfaction, and driving upsell and cross-sell opportunities. You will play a key part in retaining valuable customers and contributing to the sustained growth of the company by understanding and addressing client needs proactively.

Key Responsibilities

• Manage and grow a portfolio of assigned client accounts, ensuring high levels of customer retention and satisfaction.
• Develop deep understanding of client businesses to identify opportunities for additional product/service adoption.
• Conduct regular business reviews with clients to assess their needs and demonstrate value.
• Serve as the main liaison between clients and internal departments to resolve issues and ensure seamless service delivery.
• Prepare and present proposals, quotes, and contracts for existing clients.
• Track client interactions and account progress using the company's CRM system.

Requirements

• Proven experience as an Account Manager or in a similar client-facing sales role.
• Demonstrated success in managing client relationships and achieving retention and growth targets.
• Excellent communication, presentation, and problem-solving skills.
• Ability to understand complex client needs and propose suitable solutions.
• Familiarity with CRM software and sales tracking tools.
• Strong organizational skills and attention to detail for managing multiple accounts effectively in Birmingham .

Benefits

• Competitive salary with performance-based incentives.
• Full health, dental, and vision coverage.
• Company-provided training and professional development opportunities.
• A stable and supportive team environment within our Birmingham office.
• Opportunities for career progression within the sales department.