Account Manager

About the Role

Our client is looking for a dedicated and proactive Account Manager to join their client services team in Southampton . In this role, you will be the primary point of contact for a portfolio of existing clients, ensuring their satisfaction and identifying opportunities for growth and upsell. You will build strong relationships, understand client needs deeply, and work collaboratively to deliver exceptional service. This role combines the benefits of working within our vibrant Southampton office with the flexibility of occasional remote work, fostering a dynamic and supportive client-focused culture.

Key Responsibilities

• Manage and grow a portfolio of assigned client accounts.
• Develop a deep understanding of clients' business objectives and challenges.
• Conduct regular check-ins and business reviews with clients.
• Identify opportunities for upselling and cross-selling products/services.
• Address client concerns and issues promptly and effectively.
• Collaborate with internal teams to ensure seamless service delivery.

Requirements

• Proven experience in an Account Management or client-facing role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational abilities and attention to detail.
• Proficiency in CRM software and standard office applications.
• Ability to build rapport and establish trust with clients.
• Experience in the (Specify Industry - e.g., SaaS/Marketing/Logistics) sector is a plus.

Benefits

• Competitive salary and potential for performance bonuses.
• Health, dental, and vision insurance coverage.
• Generous holiday entitlement.
• Opportunities for professional development and training.
• Hybrid working environment promoting work-life balance.