Account Manager

About the Role

Our client is seeking a dynamic Account Manager to foster and expand relationships with existing clients in the Birmingham area. This role is crucial for ensuring client retention and identifying opportunities for growth within established accounts. You will act as the primary point of contact, understanding client needs, and ensuring they receive exceptional service and value from our products/services. This hybrid position offers the flexibility to balance in-office collaboration with remote work, providing a dynamic work environment for a motivated professional dedicated to client success and long-term partnerships.

Key Responsibilities

• Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Develop and implement strategies to increase the value and scope of existing client relationships.
• Act as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Conduct regular business reviews with clients to assess their needs and demonstrate ongoing value.
• Collaborate with sales and support teams to ensure seamless client experience and delivery.
• Identify and pursue opportunities for upselling and cross-selling within assigned accounts.

Requirements

• 3-5 years of experience in account management or a similar client-facing sales role.
• Proven ability to manage multiple client accounts effectively and build strong rapport.
• Excellent communication, presentation, and negotiation skills.
• Experience working with CRM systems and sales tracking tools.
• Ability to work effectively in a hybrid model, balancing remote and in-office responsibilities.
• Strong understanding of business development and customer relationship management principles.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and training.
• A hybrid work model offering flexibility and work-life balance.
• Collaborative team environment with clear paths for career progression.