Account Manager

About the Role

Our client is seeking a dedicated and customer-focused Account Manager to join their thriving team in Brighton . In this role, you will be responsible for nurturing and growing relationships with existing clients, ensuring their satisfaction and identifying opportunities for upselling and cross-selling. You will act as the primary point of contact, understanding client needs deeply and advocating for them internally. This is a fantastic opportunity for an individual with excellent interpersonal skills to build a rewarding career within the vibrant business community of East Sussex .

Key Responsibilities

• Manage a portfolio of key client accounts, serving as their main point of contact.
• Develop and implement strategies to maximize client retention and satisfaction.
• Identify and pursue opportunities for account growth through upselling and cross-selling.
• Build and maintain strong, long-lasting relationships with clients.
• Resolve client issues and complaints promptly and effectively.
• Collaborate with sales, marketing, and support teams to ensure client success.

Requirements

• Proven experience in account management or a similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to understand client needs and propose relevant solutions.
• Proficiency with CRM systems and sales tools.
• A proactive and organized approach to managing multiple accounts.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for professional development and career advancement.
• Comprehensive health and wellness programs.
• Generous paid vacation time.
• A positive and collaborative work environment in beautiful Brighton .