Account Manager

About the Role

Our client is seeking a proactive and customer-focused Account Manager to join their vibrant sales team in Coventry . In this role, you will be instrumental in managing and growing a portfolio of existing client accounts, ensuring high levels of satisfaction and identifying opportunities for upselling and cross-selling. You will act as the primary point of contact, fostering strong relationships and understanding client needs deeply. This position offers a fantastic chance to excel in a client-facing role within a supportive company culture that values dedication and strategic thinking, contributing directly to client retention and revenue growth in the West Midlands region.

Key Responsibilities

• Manage a designated portfolio of client accounts, serving as the main point of contact for all queries and requests.
• Develop and implement account management strategies to foster client loyalty and retention.
• Identify opportunities for account growth through upselling and cross-selling relevant products and services.
• Conduct regular business reviews with clients to assess satisfaction and identify evolving needs.
• Collaborate with sales, support, and product teams to ensure client needs are met efficiently and effectively.
• Achieve and surpass monthly and quarterly revenue targets for assigned accounts.

Requirements

• Proven experience as an Account Manager or in a similar client-facing sales role.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of sales processes and customer relationship management.
• Ability to prioritize tasks and manage multiple accounts simultaneously in a fast-paced environment.
• Demonstrated ability to achieve sales targets and drive revenue growth.
• Familiarity with the business landscape in Coventry and the surrounding West Midlands area is advantageous.

Benefits

• Competitive salary and performance-based bonuses.
• Private medical insurance and access to wellness programs.
• Opportunities for further training and professional development.
• A structured career path with clear progression opportunities.
• Positive and collaborative work environment with regular team events.