Account Manager

About the Role

Our client is seeking a professional and client-focused Account Manager to join their expanding team, operating fully remotely to serve clients across Northern Ireland and beyond. This role is pivotal in maintaining and growing relationships with existing customers, ensuring their continued satisfaction and identifying opportunities for upselling and cross-selling. We are looking for an individual with excellent communication skills and a proactive approach to client management, who thrives in an independent, remote work environment and is dedicated to delivering exceptional customer service.

Key Responsibilities

• Manage a portfolio of existing client accounts, acting as the primary point of contact.
• Develop and execute strategies to strengthen client relationships and foster loyalty.
• Identify opportunities for account growth through understanding client needs and company offerings.
• Conduct regular check-ins and business reviews with clients via video calls and email.
• Address client inquiries and concerns promptly and effectively, ensuring high levels of satisfaction.
• Collaborate with internal teams to ensure seamless service delivery and client support.

Requirements

• Proven experience in account management, sales, or a client relationship role.
• Excellent communication, negotiation, and interpersonal skills, with a strong client-centric approach.
• Proficiency in using CRM software and virtual collaboration tools.
• Ability to work independently and manage time effectively in a remote setting.
• A proactive mindset with a talent for problem-solving and relationship building.
• Based within the UK .

Benefits

• Competitive salary and performance-based incentives.
• Fully remote working position with flexible hours.
• Allowance for home office expenses.
• Opportunities for professional development and training.
• Comprehensive health and retirement benefits package.