Account Manager

About the Role

Our client is seeking a dedicated and proactive Account Manager to join their vibrant sales team in Manchester . This role is central to maintaining and growing relationships with existing clients, ensuring their satisfaction and identifying opportunities for increased engagement and revenue. You will act as the primary point of contact for a portfolio of clients, understanding their business needs and aligning them with our client's solutions. This position requires strong relationship-building skills and a deep understanding of the sales process within a structured office environment.

Key Responsibilities

• Manage and nurture a portfolio of existing client accounts, ensuring high levels of customer satisfaction and retention.
• Develop strategic account plans to identify growth opportunities and maximize client value.
• Conduct regular check-ins and business reviews with clients to assess their needs and address any concerns.
• Collaborate with internal teams, including sales, support, and product development, to ensure seamless client experience.
• Upsell and cross-sell additional products or services to existing clients where appropriate.
• Monitor account performance and report on key metrics to sales leadership.

Requirements

• Proven experience as an Account Manager or in a similar client-facing sales role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of sales principles and customer relationship management.
• Ability to analyze client data and develop strategic growth plans.
• Proficiency in CRM software and standard office productivity tools.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and continuous learning.
• A supportive and collaborative team culture within a bustling office environment.
• Generous annual leave allowance and company pension scheme.