Account Support Manager

Account Support Manager – Gymshark

Client: Gymshark
Location: Hybrid Office mix
Reports to: Account Director / Account Manager

About the Role

We’re looking for an experienced Account Support Manager to join our team supporting the Gymshark account .

This is a varied and influential facilities role, supporting the effective day-to-day management of the account while taking particular responsibility for compliance, CAFM, PPM, Health & Safety processes, financial controls, contractor performance and facilities data .

Working closely with the Account Director/Manager and wider operational teams, you’ll help ensure Gymshark’s facilities are safe, compliant, well maintained and operationally effective , while providing the reporting, systems and controls needed to deliver a consistently high-quality service.

What You’ll Be Doing

Compliance & Statutory Assurance

• Support and maintain the facilities compliance framework across the account.

• Ensure statutory inspections, testing, servicing and remedial works are identified, scheduled, completed and evidenced.

• Maintain oversight of compliance areas including fire safety, asbestos, Legionella and water hygiene, electrical and gas safety, lifting equipment, pressure systems, emergency lighting and HVAC.

• Monitor compliance deadlines and ensure overdue actions are appropriately escalated and resolved.

• Maintain compliance records, risk information and supporting documentation.

• Coordinate internal and external audits and track resulting actions through to completion.

CAFM, PPM & Maintenance

• Take a key role in the ownership and administration of the CAFM system .

• Maintain accurate asset registers, maintenance records and compliance information.

• Support the management of planned preventative maintenance (PPM ) programmes.

• Ensure statutory and compliance-related maintenance is correctly captured within the CAFM system.

• Monitor reactive maintenance workflows, work orders, priorities and SLAs.

• Review data quality and identify missing information, overdue activities and incomplete records.

• Produce CAFM reports, dashboards and KPIs to support account performance.

• Use facilities data to identify trends, risks and opportunities for improvement.

Health & Safety

• Support the implementation and continuous improvement of facilities-related Health & Safety procedures.

• Ensure contractors and operational teams follow relevant H&S requirements.

• Maintain appropriate controls around RAMS, permits, competency records and contractor documentation .

• Support risk assessments and safe systems of work.

• Monitor incidents, hazards, near misses and corrective actions.

• Work collaboratively with the wider Health & Safety function to ensure actions are effectively managed.

Financial & Commercial Support

• Monitor facilities expenditure against agreed budgets.

• Support budget preparation and financial forecasting.

• Produce regular financial information and investigate significant variances.

• Monitor contractor expenditure, purchase orders, invoices and commitments.

• Validate expenditure against completed works and relevant records.

• Identify opportunities for improved efficiency and value for money.

• Support procurement exercises, contract reviews and supplier management.

Contractors, Reporting & Governance

• Monitor contractor and service-provider performance against agreed KPIs and SLAs .

• Ensure contractor insurance, competency, RAMS, certification and compliance information is maintained.

• Support service reviews and challenge poor performance where required.

• Maintain facilities policies, procedures and operational controls.

• Produce regular reporting covering compliance, PPM, H&S, contractor performance, expenditure, outstanding remedial works and facilities risks.

• Support internal and external audits and ensure appropriate evidence is readily available.

• Help drive continuous improvement across the Gymshark account.

What We’re Looking For

We’re looking for someone with strong experience within Facilities Management, estates, compliance or a similar operational environment , who is comfortable working across multiple areas of account support.

You’ll ideally have:

• Strong experience within Facilities Management or building services .

• Good knowledge of facilities statutory compliance and Health & Safety requirements.

• Experience using and ideally administering a CAFM system .

• Experience coordinating PPM, reactive maintenance and statutory compliance activities .

• Strong contractor and supplier-management skills.

• Experience with budgets, purchase orders, expenditure and financial reporting.

• Good understanding of facilities asset and maintenance data.

• Experience producing KPIs, reports and management information .

• Experience supporting audits and maintaining compliance documentation.

• Strong organisational and problem-solving skills.

• Excellent written and verbal communication skills.

• Confidence working with multiple stakeholders and balancing competing priorities.

Qualifications

The following would be advantageous:

• IWFM qualification or equivalent

• NEBOSH General Certificate or equivalent

• IOSH qualification/membership

• CAFM system training or significant CAFM administration experience

• Relevant compliance, auditing, asset management, building-services or contract-management qualification

Why Join Us?

This is a fantastic opportunity to work on the Gymshark account , supporting a globally recognised and fast-moving brand.

You’ll have a broad remit and the opportunity to make a real impact across facilities operations, compliance, systems, contractor performance and service delivery , while working closely with both the account leadership team and wider business.

You’ll also have opportunities for continued training, development and career progression as part of a growing organisation.

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