Admin/Reception Optical Assistant Apprentice

We seek a friendly, organized Optical Assistant/Receptionist to greet patients, schedule appointments, handle calls, and assist with frame selection. Ensure smooth operations by managing records, processing payments, and coordinating with staff. Strong communication and customer service skills required. Annual wage £14,560 First year only! Training course Business administrator Duration 21 Months Work As an apprentice, you'll work at a company and get hands‑on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work Customer Care: Greet patients warmly, assist with their enquiries, and guide them through their appointments Appointment Management: Schedule appointments, update diaries, and send reminders to ensure efficiency Frame and Lens Assistance: Help patients choose frames and lenses suited to their needs, providing helpful advice and recommendations Administration: Maintain accurate patient records, handle incoming calls, process payments, and verify insurance details Reception Area: Keep the reception tidy and well‑presented, ensuring a professional and welcoming environment Team Support: Liaise with optometrists and colleagues to ensure seamless patient care and workflow Problem Solving: Address patient concerns or queries promptly and professionally.

• GCSE English (Grade 9-3 A
• -D) essential
• GCSE Mathematics (Grade 9-3 A
• -D) essential
• Other (Knowledge of) MicroSoft Office Applications (Grade Experience) essential

The Eye Clinic has a reputation for exceptional eye care. With state‑of‑the‑art technology and a dedicated, experienced staff. We ensure that each client is provided with unparalleled service. Our patients are always treated with care, understanding and attention to detail. No concern is too small for us. Whether you are interested in a comprehensive eye exam or are in the mood for a new pair of frames, our goal is that you leave us with bright, happy and healthy eyes. After this apprenticeship Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Upon completion of this apprenticeship there is the possibility of a permanent position being offered to the right candidate with further training to progress professionally within our organisation.

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