Admin Team Leader/ Senior Administrator

Admin Team Leader/Senior Administrator Eltham Permanent

Fully Office based £35,000 per annum

Social Housing and Admin Team Leader/Senior Administrator Experience Needed

Daniel Owen are proud to be representing a well-known company based in the Eltham area who are looking for a highly skilled Admin Team Leader/Senior Administrator to join their team.

Purpose of the Job - Admin Team Leader/Senior Administrator

Lead and manage a team of 2 Administrators, overseeing the administration and coordination of housing repairs and maintenance. Coordinate repair requests, appointments, operatives and contractors to ensure jobs are progressed within agreed timescales. Monitor team workloads, productivity and KPIs, ensuring service standards and targets are consistently achieved. Manage tenant queries and escalations, providing a professional and responsive customer service. Maintain accurate repairs and housing records, ensuring systems are updated throughout the job life cycle. Support and develop the administration team, ensuring efficient processes, effective communication and a high standard of tenant service