Administration Apprentice (Digital Transformation)

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave—a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.

This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.

Job Summary

We are looking for a motivated and enthusiastic Administration Apprentice to join our Digital Transformation & Improvement Team. This is an excellent opportunity for someone at the start of their career who is keen to develop administration, digital and improvement skills while gaining a nationally recognised apprenticeship qualification.

This role offers:

• A nationally recognised Business Administration / NHS Administration apprenticeship qualification
• On-the-job learning within a Digital Transformation & Improvement Team
• Exposure to quality improvement, service redesign and digital change in an NHS setting
• Support, mentoring and development opportunities to progress within NHS administration or improvement roles

Scope and range

The post holder will provide day-to-day administrative support to the Digital Transformation, Digital Programme & Improvement Team, helping to coordinate meetings, manage information, support improvement programmes and ensure effective communication across clinical, operational and corporate teams. Alongside on-the-job learning, the apprentice will complete a structured apprenticeship programme to develop knowledge, skills and behaviours required for a career in NHS administration and improvement.

Duties and responsibilities

Administrative Support

• Provide efficient and effective administrative support to the Digital Transformation & Digital Programme Teams
• Organise meetings, workshops and events, including booking rooms, arranging virtual meetings and circulating agendas and papers
• Take accurate meeting notes and actions from meetings and ensure timely follow-up
• Maintain electronic filing systems, databases and trackers to support improvement programmes and projects
• Support the preparation of documents, reports, presentations and basic data summaries
• Main accurate records, within Sharepoint, to support administration of Digital Governance

Communication and Coordination

• Act as a point of contact for the team, responding to routine enquiries in a professional and timely manner
• Liaise with colleagues across clinical, operational and corporate teams to support improvement work
• Support internal communications, including updating documents, trackers or intranet content where required
• Produce and distribute team newsletters and update
• Develop mechanisms, with Quality Improvement and PMO apprentice, to provide administrative cover for each other

Improvement and Transformation Support

• Provide administrative support to quality improvement, service transformation and digital change initiatives
• Help track actions, milestones and deadlines for improvement projects
• Support the collation of feedback, learning and lessons learned from improvement activity

Apprenticeship and Development

• Actively participate in the apprenticeship programme, completing all required training, coursework and assessments
• Demonstrate a willingness to learn new skills, systems and ways of working
• Apply learning from the apprenticeship to day-to-day work
• Attend regular reviews with the line manager and apprenticeship assessor

General Responsibilities

• Maintain confidentiality and comply with information governance, data protection and Trust policies
• Work in line with Trust values and behaviours
• Undertake any other reasonable duties appropriate to the role and level

This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and the manager. All duties must be carried out under supervision or within Trust policy and procedure.

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