Administration / Customer Services Professional

Customer Service Assistant

Skelmersdale

Contract

£13.63 per hour

Our client is looking for an experienced Customer Service Assistant

This is for a period of 8 weeks which will be reviewed throughout the period.

The hours of work are shifts between 8:30 - 16:30, 9:00 - 17:00 and 9:30 - 17:30 Monday to Friday.

There are 2 offices based in Ormskirk and Skelmersdale. PLEASE NOTE THIS ROLE IS OFFICE WORKING 5 DAYS A WEEK - NO OPTION FOR HYBRID

STANDARD DBS REQUIRED - 3 YEARS REFERENCES RATHER THAN 2 IS REQUIRED.

Must have worked in a busy call centre environment

This is one of a number of roles we are recruiting for please visit our website colbernlimited co uk

To provide an efficient and streamlined service to customers of West Lancashire Borough Council and be the first point of contact for all service enquiries.

To provide this service via telephony from the Contact Centre in Ormskirk and face to face from the Customer Service Points in Skelmersdale and Ormskirk.

To respond to face to face, telephone and electronically delivered queries to the Customer Services section, establishing which service is required and ensuring that customer issues are resolved.

To liaise and consult with management members and staff within teams to ensure service related queries/issues are dealt with in an efficient and effective manner.

To support visitor, customers, and colleagues across the Council with the utmost professionalism and with a willingness to learn new processes and systems.

To interpret queries/problems generated by customers and to act as their advocate in providing appropriate and timely solutions.

To liaise with other council staff and outside agencies / organisations as necessary.

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer