Administrator/Receptionist (23561)

Do you want to make a difference to Families in Your Community?

Barnardo's Isle of Wight Family Hubs are looking for a friendly, organised and professional Administrator/Receptionist to join our team. This is an exciting opportunity to play a key role in supporting children, young people and families by providing a welcoming front-of-house service and high-quality administrative support in our family hubs.

As the first point of contact for visitors, parents, carers and partner agencies, you will help create a positive and inclusive experience for everyone accessing our services.

About the Role

The Administrator/Receptionist will provide efficient reception and administrative support across Family Hub services. The successful candidate will ensure visitors receive a warm welcome, enquiries are handled professionally, and administrative processes support the effective delivery of services to local families.

Key Responsibilities

• Provide a professional and friendly reception service for visitors and service users.
• Act as the first point of contact for telephone, email and face-to-face enquiries.
• Manage appointments, bookings and room schedules.
• Maintain accurate records and databases in line with data protection requirements.
• Process referrals and service information efficiently and accurately.
• Undertake general administrative duties including filing, photocopying, scanning and document management.
• Work collaboratively with Family Hub team and partner organisations.
• Ensure confidentiality and safeguarding procedures are always followed.

About You

We are looking for someone who:

• Is friendly welcoming, approachable and solution focussed
• Has previous experience in an administrative and/or receptionist role.
• Demonstrates excellent customer service and communication skills.
• Is confident using Microsoft Office applications, including Word, Outlook and Excel.
• Can organise and prioritise a varied workload effectively.
• Has strong attention to detail and accuracy.
• Works well as part of a team and independently.
• Understands the importance of confidentiality and safeguarding.
• Has a positive, flexible and welcoming approach.

(Please note applicants must demonstrate their ability to travel across the Isle of Wight as there is a requirement to work each week from all 3 family hub sites as required)working hours are Monday-Friday 8.45-4.30 per week.

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