Administrator

We are looking for an enthusiastic, highly organised and motivated Administrator to join our busy and dynamic Children's Community Nursing Service. This is an exciting opportunity to become part of a dedicated administrative team that provides vital support to Children's Community Nursing services across the borough. The administrative team plays a key role in ensuring children, young people and their families receive timely and coordinated care by managing appointments, clinic administration, correspondence, and the ordering and delivery of essential medical consumables and equipment that support children with complex health needs in the community. As an Administrator, you will be responsible for delivering high-quality administrative support across multiple services and clinic locations. Your duties will include coordinating appointments, responding to telephone and email enquiries from families and professionals, maintaining accurate patient records, and supporting the smooth running of clinics. You will also support the ordering, stock control, tracking and distribution of medical consumables and medical equipment used by both staff and patients, ensuring children with complex healthcare needs have access to the supplies required to remain safe and well at home. This is a varied and rewarding role that is essential to the effective operation of the service and the delivery of safe, high-quality patient care. Please note that we are unable to offer sponsorship or a Certificate of Sponsorship (CoS) for this post.

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream, Manage referrals, patient records, and clinical documentation to ensure accurate, timely patient pathways and data quality.
• Book and coordinate appointments (including interpreters), ensuring compliance with waiting time standards and maximising clinical capacity.
• Act as a first point of contact, responding to enquiries from families and professionals with professionalism, empathy, and confidentiality.
• Support waiting list management, data reporting, and audit activity to underpin service performance and improvement.
• Provide comprehensive administrative support, including meeting coordination, data management, and flexible support to service operations.
• Provide reception cover as and when needed
• To be responsible for the ordering, stock control, and monitoring of medical consumables using NHS procurement systems, ensuring adequate stock levels are maintained; to track and coordinate the delivery of consumables to staff and patients, maintain accurate inventories of medical devices used within the service and in patients' homes, and liaise with the Trust's Electronic and Biomedical Engineering (EBME) team regarding the servicing, maintenance, repair, replacement, and decommissioning of medical equipment.
• Essential
• GCSE
• NVQ Level 3 or equivalent experience
• Desirable
• RiO, Icare, Epic knowledge
• Experience Essential
• Significant experience of working in an administrative environment
• Significant experience working in the public sector, or customer services role or equivalent
• Significant experience of working in a team
• Knowledge Essential
• Demonstrate knowledge of computer software packages e.g. Office 365 products, Microsoft Teams or equivalent
• Understanding of confidentiality and Data Protection Act
• Person Specification Qualifications Essential
• GCSE
• NVQ Level 3 or equivalent experience
• Desirable
• RiO, Icare, Epic knowledge
• Experience Essential
• Significant experience of working in an administrative environment
• Significant experience working in the public sector, or customer services role or equivalent
• Significant experience of working in a team, Demonstrate knowledge of computer software packages e.g. Office 365 products, Microsoft Teams or equivalent
• Understanding of confidentiality and Data Protection Act

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