Advanced 2nd Line IT Support Technician

bk plus is recruiting a Second Line IT Support Technician to provide advanced technical assistance to end users and resolutions to incidents escalated from the first line. The role requires solid IT knowledge, problem-solving abilities, and the ability to work under pressure to maintain high customer satisfaction.

You will diagnose, troubleshoot, and resolve complex IT issues, install and maintain desktops, laptops, mobiles, printers, and network equipment, and contribute to IT project work

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