Open role
Aftercare Sales Advisor
- Aggregated by CV-Library
- Letchworth Garden City, Hertfordshire
- Permanent
- Full Time
- £27,000 - £32,000 Per Annum
Job Description
We’re looking for a Service Sales Consultant to join our team and support customers by managing enquiries, processing sales orders, and ensuring a smooth, professional service from first contact through to completion. This role suits someone who thrives in a fast‑paced environment, enjoys customer interaction, and can manage multiple live enquiries with accuracy and confidence. Excellent career development, hybrid working after training and first class
Key Responsibilities
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Respond to all inbound customer calls and emails within agreed timescales
*
Proactively chase and close live enquiries
*
Follow up existing enquiries with the aim to win or requote
*
Monitor the sales inbox and acknowledge new leads promptly
*
Create and process accurate quotations
*
Log all activities within the CRM and convert live quotes into sales orders
*
Maintain acceptable business margins
*
Ensure all sales orders meet the Sales Order Acceptance Procedure
*
Work with internal departments to resolve anomalies within required timescales
*
Support account management activities, including organising visits and resolving issues
*
Regularly follow up allocated leads and quotations
*
Maintain a professional approach at all times
*
Report any issues, delays or resource needs to the Head of Sales
Knowledge & Experience
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Understanding of electronic and electrical systems would be ideal but we will consider other candidates who have dealt with a technical product, mobile phones, IT etc
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Strong presentation and communication skills
*
Good IT skills
*
Experience working with CRM systems
Attributes
*
A strong team player
*
Able to work accurately to strict deadlines
*
Excellent time‑management skills
*
Confident communicating at all levels
Why Join Us?
You’ll be part of a supportive team where accuracy, customer focus and proactive working are genuinely valued. This is a role where you can make a real impact by driving enquiries forward and ensuring customers receive exceptional service. You will be working Monday–Thursday 8:30–17:00, Friday 8:30–14:00 and this role will become hybrid after training. Excellent benefits including 34 days holidays, private healthcare, life insurance, pension and more
Key Responsibilities
*
Respond to all inbound customer calls and emails within agreed timescales
*
Proactively chase and close live enquiries
*
Follow up existing enquiries with the aim to win or requote
*
Monitor the sales inbox and acknowledge new leads promptly
*
Create and process accurate quotations
*
Log all activities within the CRM and convert live quotes into sales orders
*
Maintain acceptable business margins
*
Ensure all sales orders meet the Sales Order Acceptance Procedure
*
Work with internal departments to resolve anomalies within required timescales
*
Support account management activities, including organising visits and resolving issues
*
Regularly follow up allocated leads and quotations
*
Maintain a professional approach at all times
*
Report any issues, delays or resource needs to the Head of Sales
Knowledge & Experience
*
Understanding of electronic and electrical systems would be ideal but we will consider other candidates who have dealt with a technical product, mobile phones, IT etc
*
Strong presentation and communication skills
*
Good IT skills
*
Experience working with CRM systems
Attributes
*
A strong team player
*
Able to work accurately to strict deadlines
*
Excellent time‑management skills
*
Confident communicating at all levels
Why Join Us?
You’ll be part of a supportive team where accuracy, customer focus and proactive working are genuinely valued. This is a role where you can make a real impact by driving enquiries forward and ensuring customers receive exceptional service. You will be working Monday–Thursday 8:30–17:00, Friday 8:30–14:00 and this role will become hybrid after training. Excellent benefits including 34 days holidays, private healthcare, life insurance, pension and more