Aftersales consultant

Aftersales customer services agent - Required for this well known travel company based in North London. They are looking for a experienced travel person ideally with GDS knowledge to work in this busy aftersales team. They will pay up to £28,0000 + up to £5,000 comm and benefits.

Aftersales customer service agents duties

• To answer all calls in a courteous and professional manner within the departmental standards.

• To deal with all telephone and email queries post reservation and general queries.

• To amend or cancel reservations as a result of incoming enquiries. To include amending dates, upgrading tickets, route changes, name changes, refunds and seat/meal requests

• To amend hotel, car hire and transfer reservations

• To action ETA’s (visa’s), API’s, Mobility Forms within set timeframes

• To work to set targets and ensure efficient customer care handling.

• Ability to make decisions in a pressurised environment.

• Computer Literate – to be able to use a variety of applications

• GDS(galileo),Outlook and possibly word/excel.

Aftersales customer service agents skills required

• Travel industry experience is a must with in a sales , customer service or administration team.

• Ideally GDS trained, galileo would be a major advantage

Additional information

• One in three Saturdays with a day off during the week

If you are interested in the above role please apply online or send your cv to (url removed) quoting DT60255