AI-Enhanced Complaints Resolution Specialist

NatWest Group is seeking a Complaints Customer Support Specialist to own complaints from receipt to resolution, ensuring fair outcomes and regulatory compliance. You will listen to customers, investigate thoroughly and keep them informed throughout the journey, while collaborating with colleagues to deliver quality service.

You will use empathy, sound judgement and digital tools to improve efficiency and outcomes, handling a varied caseload in a fast-paced environment.

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