AI-Enhanced Service Delivery Lead — Hybrid (12m)

Opus Recruitment Solutions in Newcastle is seeking an experienced Service Manager for a 12-month fixed-term contract. The role will own service delivery for high-profile clients, manage key relationships, and lead multidisciplinary teams in a hybrid Newcastle-based setting.

You will drive improvements, handle major incidents, and explore SoW opportunities with a focus on ITIL-driven delivery and the practical application of AI tools to boost productivity and client value.

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