AI Workplace Consultant – Microsoft 365

• Manage Microsoft 365 project delivery, project plans, and reporting
• Ensure risks and dependencies are visible to project leadership
• Align adoption activity with organisational goals in collaboration with IT, HR, communications, and business stakeholders
• Design and run Microsoft 365 and Copilot adoption projects
• Conduct stakeholder mapping and change impact assessments
• Develop communications and champion networks
• Build role-based scenario libraries and use cases connecting Copilot and agent capability to business processes
• Define and track adoption metrics using Microsoft 365 usage analytics, Viva Insights, and Power BI
• Deliver workshops, training sessions, floor-walking, and drop-in clinics
• Produce training collateral, quick-reference guides, prompt libraries, and self-service learning content
• Coach client teams to sustain adoption after engagements
• Translate Microsoft Copilot and Microsoft Purview governance decisions into clear user guidance
• Support responsible AI policies, acceptable-use guidance, and licensing allocation decisions
• Stay current with Microsoft 365, Copilot, and AI developments and feed capabilities into client roadmaps
• Contribute to internal knowledge sharing and reusable adoption assets

Requirements

• Bachelor's degree in business, IT, communications, or related field
• 5+ years in Microsoft 365 adoption, change management, or digital workplace consulting
• Practical experience delivering Microsoft 365 Copilot adoption or readiness programmes
• Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, OneDrive, Exchange Online, and Viva
• Experience designing and delivering training, workshops, and communications for technical and non-technical audiences
• Ability to define, measure, and report adoption metrics using Power BI and Microsoft 365 usage data
• Understanding of AI governance, data protection, and responsible AI practices
• Excellent communication, facilitation, and stakeholder management skills
• Formal change management certification such as Prosci or APMG preferred
• Experience with Microsoft Copilot Studio, Power Platform, and Viva Learning or Viva Engage preferred
• Experience in consulting or professional services preferred
• Microsoft certifications (MS-900, MS-700, MS-102) are a plus

Core Competencies

Demonstrates expertise in managing Microsoft 365 project delivery and adoption, with a strong focus on stakeholder engagement, training development, and metrics tracking using Power BI. Proficient in aligning technology initiatives with organizational goals while ensuring compliance with AI governance and responsible practices.

Highest-signal resume keywords

• Microsoft 365 Adoption
• Change Management
• Power BI Metrics Tracking
• Stakeholder Management
• Training Development

ATS Optimization Keywords

Hard Skills

• Microsoft 365 Services
• Microsoft Copilot
• Change Impact Assessment
• Adoption Metrics Definition
• Training Delivery
• Workshop Facilitation
• AI Governance Understanding
• Data Protection Knowledge
• Scenario Library Development
• Usage Analytics

Soft Skills

• Excellent Communication
• Facilitation Skills
• Coaching Ability
• Collaboration
• Stakeholder Engagement

Certifications & Qualifications

• Bachelor's Degree
• Change Management Certification
• Microsoft Certifications (MS-900, MS-700, MS-102)

Industry Keywords

• Digital Workplace Consulting
• Adoption Programmes
• Organizational Goals Alignment
• Client Roadmaps
• Internal Knowledge Sharing

Tools & Technologies

• Microsoft 365
• Power BI
• Viva Insights
• SharePoint Online
• Teams
• OneDrive
• Exchange Online
• Viva Learning
• Viva Engage
• Microsoft Copilot Studio

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