Airfreight Import Operations Coordinator - Monday to Friday - Hayes

Woodland Group are recruiting an Import Operations Coordinator for our team in Hayes. Reporting to the Import Team Leaders, the Airfreight Import Operations Coordinator is responsible for prepping and clearing shipments through customs, working closely with other operation sections and departments.

To supply a high level of service to both internal colleagues, suppliers, and clients alike when completing Import customs formalities

Shift Pattern: Monday to Friday - Days

About us:

Would you like to work for a company where you can make a difference, Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, agility through independence, opportunities to learn and develop, our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.

About the role

• Complete day to day customs clearance of arrivals, including pre-lodgements and T1s.
• Monitoring ETAs of incoming shipments and keeping the import team and customers updated of any delays or changes in the schedule.
• Booking in shipments from pre-alerts, working with the customer service team to ensure all information is provided by the customer prior to arrival of goods in the UK.
• Housekeeping on internal systems.
• Identify any potential problem areas before they have an adverse effect on operations.
• Develop constructive relationships with operational staff and clients where appropriate.
• Deal with all queries and claims quickly and efficiently.
• Create ETSF records and maintain the ETSF paperwork.
• Monitor and work from a shared email inbox.
• Keep import team and customers fully informed of any holds, exams or other areas which may cause delay to a shipment.
• General administrative duties.
• Ensure customer service and customers are fully informed of the progress of their shipments.
• Provide transport team with the relevant information and documentation to ensure pickups and customer delivery requirements are met.
• Work closely with the transport team, including planning and arranging collections from the airline
• Ensure correct documentation is on file and act accordingly as set out in the instructions.
• Any other duties as required by management for the smooth and efficient operation of the department.
• Look to support transport and working to monitor vehicles

About you:

• Experience in Airfreight Imports with working knowledge of customs procedures and clearances.
• Excellent verbal and written communication.
• Proactive and self-motivated individual who can work on their own and within a team.

Why you'll love working for us:

We have a new UK benefits programme based on what our staff asked us for! This includes...

• Generous holiday allowance which rises with service.
• Recognition awards and Incentives.
• Length of service incentives
• Enhanced occupational maternity pay
• Profit share scheme
• Salary sacrifice pension scheme
• Life assurance
• Health cash plan
• Mental health and stress hotline
• Retail discounts and awards
• Discounted health club membership
• Real career opportunities
• Team bonding opportunities and events
• To be part of a fast-moving exciting company with a great team of people.
• And much more

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.

At Woodland Group success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce. Every Woodlander has access to training and development courses and can drive their own success forward, to realise their full potential.

Woodland Group is proud to be an equal opportunity workplace and a member of the Disability Confidence Scheme. We are committed to the values of Equal Employment Opportunity and provide accessible interviews to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Woodland Group and are in need of special assistance, please send an email to

Recruitment Agencies

• The Woodland Group Ltd does not accept speculative CVs from agencies and politely requests agencies refrain from contacting line managers directly.

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Enhanced maternity leave
• Gym membership
• Life insurance
• On-site parking
• Private dental insurance

Work Location: In person

Apply now at