Open role
Allocations Officer
- Aggregated by CV-Library
- Middlesex, Greater London
- Contract
- Full Time
- £58,240 - £62,400 Per Hour
Job Description
Marks Consulting Partners are currently looking for an Allocations Officer to work with one of our Local Authority clients in Middlesex.
What the Job Will Be Doing
* Managing a caseload of housing applications from initial assessment through to property allocation
* Assessing applications in line with the Housing Act 1996 (Part VI), Allocations Policy and relevant legislation
* Determining eligibility, banding and priority for applicants on the Housing Register
* Shortlisting and nominating applicants through the choice-based lettings process
* Managing the allocation of both permanent and temporary accommodation in line with policy
* Carrying out verification checks, including income, residency, immigration status and supporting documentation
* Assessing medical, welfare and overcrowding cases, obtaining specialist advice where required
* Providing housing advice to applicants, explaining allocation decisions and review rights
* Liaising with Housing Officers, Lettings Teams, Homelessness Services and external partners to ensure timely allocations
* Maintaining accurate records on housing management systems and ensuring statutory timescales are met
* Responding to enquiries, complaints and member enquiries in a professional and timely manner
What You Will Need
* Experience working as an Allocations Officer within a Local Authority or Housing Association
* Strong knowledge of Housing Act 1996 Part VI and housing allocations legislation
* Experience assessing housing applications, banding and determining eligibility
* Knowledge of choice-based lettings and housing register management
* Experience using housing management systems such as Locata, Jigsaw, NEC, Northgate or similar
* Ability to manage a busy caseload and work to performance targets
* Excellent communication and customer service skills
* Strong attention to detail with the ability to make fair and robust decisions
* Experience working with vulnerable households and complex housing cases is desirable
What the Job Will Be Doing
* Managing a caseload of housing applications from initial assessment through to property allocation
* Assessing applications in line with the Housing Act 1996 (Part VI), Allocations Policy and relevant legislation
* Determining eligibility, banding and priority for applicants on the Housing Register
* Shortlisting and nominating applicants through the choice-based lettings process
* Managing the allocation of both permanent and temporary accommodation in line with policy
* Carrying out verification checks, including income, residency, immigration status and supporting documentation
* Assessing medical, welfare and overcrowding cases, obtaining specialist advice where required
* Providing housing advice to applicants, explaining allocation decisions and review rights
* Liaising with Housing Officers, Lettings Teams, Homelessness Services and external partners to ensure timely allocations
* Maintaining accurate records on housing management systems and ensuring statutory timescales are met
* Responding to enquiries, complaints and member enquiries in a professional and timely manner
What You Will Need
* Experience working as an Allocations Officer within a Local Authority or Housing Association
* Strong knowledge of Housing Act 1996 Part VI and housing allocations legislation
* Experience assessing housing applications, banding and determining eligibility
* Knowledge of choice-based lettings and housing register management
* Experience using housing management systems such as Locata, Jigsaw, NEC, Northgate or similar
* Ability to manage a busy caseload and work to performance targets
* Excellent communication and customer service skills
* Strong attention to detail with the ability to make fair and robust decisions
* Experience working with vulnerable households and complex housing cases is desirable