Anti-Social & Tenancy Officer

Job Description

The Guinness Partnership is looking for an Anti-Social Behaviour Officer to join our Safe Neighbourhoods and Support Service team based in Oldham on a full-time, permanent basis.

About the role

You will manage and investigate complex Anti-Social Behaviour (ASB), legal and fraud cases by triaging and reviewing incidents while delivering excellent customer service to our residents in line with Guinness standards.

This will involve early intervention remedies as well as taking legal action, determining tenancy breaches, investigating and acting against any tenancy fraud.

You will need to build strong relationships with internal teams and external agencies to ensure effective case coordination and handovers, while contributing to continuous improvement and service development initiatives.

You will also be able to demonstrate these essential skills:

Excellent customer service delivery, demonstrating effective communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Strong investigation skills and good understanding of case management. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Good attention to detail. Excellent oral and written communications. Good knowledge of Microsoft Office.

Desirable

Proven experience of building relationships with external agencies. Experience of working in the housing or property sector. Strong knowledge of regulatory legislation for social housing.

Essential Qualifications

Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. To apply, please submit your CV and a covering letter demonstrating how you meet the essential criteria.

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