AOG Manager

Summary Description: To ensure that our export (AOG/Aerospace) customers are well transitioned and served from/in the destination or managing branch; To further develop the export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

The AOG Manager will ensure the smooth running of the department within the branch and actively grow the AOG vertical in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures. Leading by example in times of need

Key Responsibilities

Operations:

• Oversee the management of the branch AOG department.

• Monitor and improve key departmental productivity indicators.

• Proactively monitor exception reports to ensure the company is meeting key event milestones within the life of a shipment.

• Manage implementation and ensure compliance to “Standard Operating Procedures” for the client. Also, coordinate and manage SOP revisions and send updates to origins.

• Assist origin/destination operation teams, when needed, in providing operational knowledge, system demos and support on technical capabilities.

• Build and maintain strong relationships with service providers and customers.

• Own and manage the service provider program within the department, ensuring consistent and high level operational quality to our customers.

• Evaluate service providers at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

• Have a passion for high profile, high pressure shipments moving at a fast pace

• To be pro-active and finding solutions for our customers if escalations should service failures occur.

• Be willing to learn

• Road Freight

• Imports

• AOG industry norms

• Be available to be “on call” (time frame to be determined)

• Shipment monitoring inside and outside of normal working hours.

• Willing to make personal sacrifice for the progression of the department and self.

• Able to negotiate.

• Understand department process flow, constantly looking for areas of improved efficiency.

• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.

• Ensure all customers standard operating procedures are followed as per the DLSOP

Qualifications

• Good market and product knowledge.

• Degree from four year college or university; or 4 + years of industry specific experience

• Strong market and competition knowledge

• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results.

• Proven negotiation skills

• Ability to define, develop and document business processes and procedures.

• Proven leadership attitude and background

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

• Experience in the handling of AOG movements