Application Support Analyst

Application Support Engineer | £60,000 - £80,000 + Equity | Hybrid (2 days per week, London)

Here at Burns Sheehan, we're working with an AI software company that's helping enterprise organisations get real value from their investment in AI. Following continued growth, they're looking to hire two Application Support Engineers to join the team.

This is a great opportunity for someone who enjoys solving technical problems but also wants to work closely with customers. Around 70% of the role is supporting enterprise customers with technical issues, investigating problems and improving their experience. The other 30% is hands-on engineering, fixing bugs, improving internal tooling and making small improvements across the platform.

Rather than simply passing issues onto another team, you'll own problems from start to finish, working alongside experienced engineers to investigate, resolve and improve the product.

What you'll be doing:

• Investigating and resolving technical issues across a SaaS platform
• Debugging problems across the frontend, backend and cloud environment
• Writing code to fix bugs and improve the platform
• Building small internal tools and automation
• Working closely with Customer Success and Engineering
• Helping improve monitoring, documentation and operational processes
• Feeding customer feedback back into Product and Engineering

Application Support Engineer | £60,000 - £80,000 + Equity | Hybrid (2 days per week, London)

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