Apprentice Customer Service Advisor

About the Role

Our client is seeking an enthusiastic and customer-focused Apprentice Customer Service Advisor to join their dedicated team in Portsmouth . This is a fantastic chance to begin your career in customer service, learning how to effectively assist clients and resolve inquiries. You will work under the guidance of experienced advisors, developing strong communication and problem-solving skills. We are looking for a polite, patient, and eager-to-learn individual who is passionate about providing excellent customer experiences. Become a key part of our service team in Portsmouth and embark on a rewarding career path.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Maintain customer records and update account information accurately.
• Process orders, forms, applications, and requests as needed.
• Contribute to a positive customer experience by demonstrating empathy and patience.

Requirements

• Excellent verbal and written communication skills.
• A friendly, approachable, and helpful demeanor.
• Strong listening skills and the ability to understand customer needs.
• Basic computer literacy and familiarity with common office software.
• A willingness to learn and follow company procedures.

Benefits

• Comprehensive training in customer service best practices and company products.
• Opportunity to gain a recognized qualification in customer service.
• Mentorship from experienced customer service professionals.
• Competitive apprentice wage with potential for advancement.
• A supportive team environment in a convenient Portsmouth location.