Apprentice Customer Service Advisor

About the Role

Our client in Plymouth is looking for enthusiastic individuals to join their team as Apprentice Customer Service Advisors. This apprenticeship is an excellent starting point for a career in customer relations, offering comprehensive training in communication, problem-solving, and service delivery. You will learn to handle customer inquiries, resolve issues, and provide exceptional support across various channels. This hybrid role combines essential in-office collaboration with the flexibility of remote work, providing a balanced and engaging learning experience within the customer service sector.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional manner.
• Assist customers with product information, order processing, and issue resolution.
• Maintain accurate customer records and update account information.
• Escalate complex issues to senior team members when necessary.
• Learn and adhere to company policies and service level agreements.

Requirements

• Excellent communication and interpersonal skills.
• A patient and empathetic approach to customer service.
• Basic IT literacy and familiarity with common office software.
• A desire to learn and develop skills in a customer-facing role.
• Ability to manage time effectively and work flexibly across office and remote settings.

Benefits

• Fully funded apprenticeship program leading to a Customer Service qualification.
• Competitive starting salary with regular opportunities for review.
• Valuable training in communication, conflict resolution, and customer relationship management.
• Flexible hybrid working arrangement, combining team interaction with remote flexibility.
• Supportive team environment with clear pathways for career development in Plymouth .