Apprentice IT Support Technician

About the Role

Our client is searching for a technically minded and eager individual to join their IT department as an Apprentice IT Support Technician in Reading . This apprenticeship provides a solid foundation in IT support, equipping you with the skills to assist users, troubleshoot technical issues, and maintain IT infrastructure. You will gain hands-on experience with hardware, software, and network support under the guidance of experienced IT professionals. This role is perfect for someone passionate about technology and problem-solving.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Diagnose and resolve hardware and software issues, escalating complex problems as needed.
• Assist with network troubleshooting and basic network device configuration.
• Manage user accounts and permissions within the IT systems.
• Document IT support procedures and solutions for the knowledge base.

Requirements

• A strong interest in information technology and troubleshooting.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and software applications.
• Good problem-solving skills and logical thinking.
• Excellent communication and interpersonal skills.
• Willingness to learn and adapt to new technologies.
• Must meet the eligibility criteria for an apprenticeship program.

Benefits

• Apprenticeship salary with progression opportunities.
• Formal training and a recognized IT qualification.
• Mentorship from experienced IT professionals.
• Exposure to diverse IT systems and technologies.
• Opportunity for a permanent role within the IT department.