Apprentice IT Support Technician

About the Role

Our client is looking for a tech-savvy individual to join them as an **Apprentice IT Support Technician** in **Reading**. This role is a gateway into the IT sector, offering hands-on experience in troubleshooting hardware and software issues, supporting users, and maintaining IT infrastructure. You will work closely with experienced IT professionals, gaining practical skills and working towards a valuable IT qualification. We are seeking proactive problem-solvers with a passion for technology and excellent customer service skills.

Key Responsibilities

• Provide first-line technical support to users, diagnosing and resolving hardware and software issues.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Assist in managing network infrastructure and ensuring system security.
• Document IT support requests, solutions, and system configurations.
• Learn and implement IT best practices and support procedures.

Requirements

• A strong interest in IT support and troubleshooting.
• Good understanding of computer hardware and software.
• Excellent problem-solving skills and logical thinking.
• Strong communication and interpersonal skills for user support.
• Must be eligible to work in the UK and meet apprenticeship entry criteria.

Benefits

• Comprehensive on-the-job training and mentorship.
• Opportunity to achieve a recognized IT Support qualification.
• Exposure to a wide range of IT systems and technologies.
• Career development opportunities within the IT field.
• A supportive and dynamic IT department.