Apprentice IT Support Technician

About the Role

Our client is looking for a technically minded Apprentice IT Support Technician to join their dedicated IT department in Portsmouth . This apprenticeship offers a comprehensive introduction to IT support, network administration, and hardware troubleshooting within a professional setting. You will gain hands-on experience resolving technical issues for end-users, learning best practices in system maintenance and user support. This role requires your presence in the office to provide direct, on-site technical assistance and to work closely with the IT team. If you have a passion for technology and problem-solving, this is an excellent career start.

Key Responsibilities

• Provide first-level technical support to users, diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist in managing user accounts and access permissions.
• Document technical procedures and solutions for the knowledge base.
• Respond to support requests promptly and efficiently, ensuring minimal disruption to operations.

Requirements

• A foundational understanding of computer hardware, operating systems, and basic networking concepts.
• Strong problem-solving skills and logical thinking.
• Excellent customer service and communication skills.
• Willingness to learn and adapt to new technologies.
• Ability to work effectively as part of an on-site team.

Benefits

• Formal IT support training and industry certifications.
• Practical experience in a professional IT environment.
• Competitive apprentice salary.
• Mentorship from experienced IT professionals.
• Clear career progression opportunities within the IT field.