Apprentice IT Support Technician

About the Role

Our client is looking for an enthusiastic Apprentice IT Support Technician to join their dedicated IT team based in Wolverhampton . This apprenticeship offers a fantastic chance to gain practical, hands-on experience in resolving technical issues and supporting users within an organisation. You will learn about hardware, software, networking, and troubleshooting under the guidance of experienced IT professionals. This role is a crucial stepping stone for anyone aspiring to a career in IT support and technology management.

Key Responsibilities

• Provide first-line technical support to end-users, diagnosing and resolving hardware and software issues.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Assist in managing network infrastructure, including user accounts and permissions.
• Respond to IT support tickets in a timely and efficient manner.
• Perform regular system maintenance and updates.
• Document technical procedures and troubleshooting guides.

Requirements

• A strong interest in information technology and problem-solving.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Good communication and interpersonal skills.
• Ability to work systematically and pay attention to detail.
• Willingness to learn and adapt in a dynamic IT environment.
• Must be eligible to undertake an apprenticeship program.

Benefits

• Comprehensive on-the-job training and IT support qualifications.
• Competitive apprenticeship salary.
• Exposure to a wide range of IT infrastructure and technologies.
• Opportunity to work within a professional IT department.
• Mentorship from experienced IT professionals.
• Potential for career advancement within the IT field.