Apprentice IT Support Technician

About the Role

Our client is seeking a proactive and tech-savvy individual to join their team as an Apprentice IT Support Technician . This fully remote role provides an excellent opportunity to develop essential IT support skills, assisting users with hardware, software, and network issues. You will receive comprehensive training and mentorship from experienced IT professionals, gaining practical experience in troubleshooting and resolving technical problems in a virtual environment. This is an ideal starting point for anyone passionate about IT support and looking to build a career in technology, enjoying the benefits of remote work.

Key Responsibilities

• Provide first-line technical support to users remotely via phone, email, and chat.
• Troubleshoot hardware, software, and network issues for end-users.
• Install, configure, and maintain computer systems and applications.
• Escalate complex issues to senior IT staff when necessary.
• Maintain accurate records of support requests and resolutions in a ticketing system.
• Assist in managing IT assets and inventory.

Requirements

• A strong interest in IT support and computer systems.
• Basic knowledge of operating systems (Windows, macOS) and common software applications.
• Good problem-solving skills and ability to diagnose technical issues.
• Excellent communication and customer service skills for remote interactions.
• Must be eligible to undertake an apprenticeship in the UK.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive apprenticeship salary.
• Fully funded IT Support Technician apprenticeship qualification.
• Comprehensive remote training and ongoing mentorship.
• Exposure to a wide range of IT hardware, software, and network environments.
• Clear path for career advancement in IT support and systems administration.