Apprentice Receptionist GP Surgery

The Receptionist is the first point of contact for patients and visitors attending the practice. The postholder will provide a professional, friendly, and efficient reception service, ensuring patients receive excellent customer care while supporting the smooth day‑to‑day operation of the practice. The role includes administration duties, appointment management, and must maintain confidentiality.

Apprenticeship Standard

Candidates will study Customer Service Practitioner Level 2/Business Administrator Level 3 Framework via McArthur Dean Training and in addition the candidate will be supported by on‑going training and support from the employer.

Job Spec

• Greet patients, visitors, and healthcare professionals.
• Answer telephone calls promptly and direct enquiries appropriately.
• Manage patient appointments using the clinical system.
• Check patients in for appointments and notify clinicians of patient arrivals when required.
• Deal with patient enquiries both face‑to‑face and via telephone.
• Signpost patients to appropriate services.
• Provide a high standard of customer service.
• Communicate sensitively and effectively.
• Respond appropriately to vulnerable or distressed patients.
• Manage concerns at first point of contact and escalate where necessary.
• Maintain strict confidentiality.
• Comply with GDPR and practice policies.
• Ensure secure handling of patient information.
• Complete mandatory Information Governance training.
• Comply with health and safety policies.
• Report hazards and incidents promptly.
• Maintain a safe and tidy reception environment.
• Work collaboratively with clinical and administrative staff.
• Attend meetings and training sessions.
• Provide cover for colleagues during periods of absence where appropriate.
• Support the practice in achieving its objectives and delivering high‑quality patient care.

Person Spec

• Good standard of education including English and Mathematics.
• Experience in customer service or reception.
• Excellent communication and IT skills.
• Ability to maintain confidentiality and work as part of a team.
• Strong communication skills.
• Time management skills.
• Problem solving and analytical skills.
• Reliable and punctual.

Hours of Work

Monday – Friday, 9.00am – 5.00pm (35 hours)

Rate of Pay

Apprenticeship Minimum Wage (£8.00 per hour)

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