Arcade Area Manager

JOB TITLE:Arcades Area Manager based in Scarborough, also covering Normanton REPORTING TO:Owner/Director HOURS:This position requires various shifts on a rolling rota that includes weekends and late-night shifts with flexibility to provide service at varying times dependent upon the needs of the business. Hours worked beyond a normal working week will not be entitled to receive additional pay or time off in lieu. MAIN FUNCTIONS OF THE JOB: To support and assist the Owner in managing two arcades in Scarborough and one in Normanton, so as to achieve desired trading results whilst maintaining the highest possible operational and customer service standards and ensuring full regulatory compliance. JOB ROLE REQUIREMENTS: Site Responsibilities

To oversee and control the site empties (of Arcade gambling machines) and to undertake audits to ensure procedures and assets are correct and properly accounted for, and where necessary investigate any variances.

To provide machine analysis and create reports on a regular basis.

To carry out checks of gaming machines and spare parts to ensure stock controls are properly maintained.

To troubleshoot machines needing repair.

To book any maintenance and service visits prior to being due, initiate new contracts to be presented to the owner/director.

Oversee stock control. Finance

In conjunction with the company accountant, prepare and manage budgets, update annual forecasts and provide commentary on management accounts.

To compile information and submit regulatory returns as required.

To supply payroll information to the accountants.

To negotiate operation contracts and agree purchases where required. Compliance

To either currently hold, or with company support apply and gain, a Gambling Commission PML license and be a notified key position holder.

To be or become compliant with money laundering, health and safety and fire regulations.

To thereby comply with the Gambling Act, its regulations and codes of practice.

To maintain a positive and professional relationship with all official bodies.

To report comments from official bodies to the owner/director.

To be or become compliant with licensing laws with breaches reported and the appropriate action taken.

Security

To comply with all company security procedures.

To ensure all persons who are employed follow the security procedures.

To maintain the confidentiality of all company/customer information. Team Management

To manage a team over three locations, including recruitment and all aspects of HR.

To be fair and consistent in all matters and procedures at all times.

To oversee holiday records and Rotas for all arcades.

To monitor levels of sickness to ensure the most cost-effective usage of labour.

To manage and take reasonable and consistent action in relation to employee conduct, absence and lateness issues.

To ensure the highest standards of appearance, personal grooming and hygiene.

To ensure individual needs are dealt with professionally and, when necessary, confidentially. Training and Coaching

To attend training courses as required.

To continually be aware and apply procedural and compliance changes.

To manage the coaching of other employees regarding procedures as required.

To oversee the completion of probation reviews and performance appraisals as required on employees. Teamwork and Communication

To respond positively to guidance where given.

To maintain a professional working rapport with all other team members.

To maintain a positive approach and awareness of the impact actions and attitudes have on others.

To communicate all relevant information, providing regular feedback to the owner/director. Essential Skills

A highly motivated individual.

Be self-disciplined, organised and efficient.

Be proactive, self-sufficient and able to work with minimal supervision.

Have substantial experience of managing people and teams.

Have a passion for delivering an exceptional customer experience.

Possess a dynamic, innovative, forward-thinking approach.

A high level of personal integrity

A strong work ethic with a passion for exceeding expectations

Outstanding customer service skills.

Methodical and attentive to detail.

Ability to promote all of the Arcades.

A high level of personal integrity.

A strong work ethic with a passion for exceeding expectations.

Show respect and appreciation to all.

Encourage and contribute toward a culture that supports everyone to be the best that they can be.

Good communication skills in order to deal efficiently with customer needs and to interact with management and other team members.

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