Area Supervisor - Electrical Sureserve Compliance Central · Sureserve Compliance Central Welwyn Garden City

The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.

Aaron Services, part of The Sureserve Group are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base.

Overview of Role:

As the ElectricalSupervisor, you will play a pivotal role in ensuring operational excellence across the electrical division. The position calls for a blend of technical expertise and leadership acumen, providing technical support to the engineering team, managing workflowswithin budget, and to the highest standards of quality and safety.

Supporting the Electrical Manager, you will be responsible for delivering a commitment to Quality of Work and professional attitudes for future development of the business, creating an environment which encourages employee development, good employee relations, teambuilding, and quality standards through QS and onsite audits during and post work.

The Electrical Supervisor is responsible for providing technical support and training for engineers, as well as dealing with day-to-day management of engineers, communicating Company procedures and Client specific requirements to ensure an effective and complaint workflow.

• Become an NICEIC QS and work as part of the QS team across multiple offices
• Dealing with the day-to-day operational management of operatives and providing technical support, encouragement, and training for all engineers to deliver an agreed volume of completed jobs per week, including whilst engineers are on call.
• Provide a “Technical Section” during the structured monthly toolbox talk meeting in a consistent manor across the business. This includes all the latest updates and any issues identified in completed quality checks.
• Encourage understanding of the need for Quality of Work and professional attitudes for future development of the business, creating an environment which encourages employee development, good employee relations, teambuilding, and quality standards.
• Become a key contact for clients to assist in developing relations and assisting with the resolution of problematic jobs, attend, and facilitate the resolution of customer complaints, including site visits and provide a technical overview
• Ensure the Clients contractual and specific requirements are met, and where possible surpassed.
• Communicate Company procedures and Client requirements to operatives through daily contact and structured monthly Toolbox Talks.
• Support the Electrical Manager with the training requirements and technical support for both existing engineers and the new starter induction and training processes.
• Work closely with the Head of SHEQ , act as a champion to the Sureserve Compliance Central Competency Scheme, to ensure updates and changes are communicated effectively to engineers, maintaining records, and identifying training needs.
• Ensure engineers actively participate in the collection of competence evidence and that each engineer is only allocated work which falls within their scope of competencies
• Carry out Quality Checks and Health and Safety audits to a pre-determined agreed target volume.
• Cover for the role of Electrical Manager as and when required.
• Assist in the investigation processes associated with disciplinary and grievance situations.
• Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
• Undertake such other duties, training and / or hours of work as may be reasonably required, which are consistent with the general level of responsibility of this job.
• Ensure the cascade of information to relevant staff on all technical information known or obtained in the future.
• Ensure all health and safety requirements or legislations, including Risk Assessments and Fire Safety, are adhered to during work.
• Carry out responsibilities in accordance with Company’s Health and Safety Policy.
• Ensure compliance with all company standards, policies, and procedures.
• Any other duties deemed necessary by your Line Manager

Qualifications required : 18th Edition, 2391, AM2 and NVQ .

Working hours are:

• 5 days per week (Mon - Fri) 8am to 5pm - 40 hrs

1 hour for lunch daily, supervisory call out rota to go on doing evenings & weekend work.

Key Responsibilities:

• Supervise electrical and gas engineering teams, promoting a safety-first culture.

• Coordinate with various departments to ensure smooth project execution.

• Resolve any arising technical and logistical issues promptly to avoid delays.

• Deliver action plans, to ensure timely work completion, at site where allocated resources have been unable to provide corrective repair

• Communicate effectively with clients, offering superior customer service, and managing expectations according to project timelines.

• Multitask across diverse projects while maintaining attention to detail and resilience under pressure.

• Lead by example, fostering teamwork and collaboration within and across teams.

Who We Are Looking For:

• Proven experience in electrical engineering within a supervisory capacity.

• Strong leadership and communication skills are essential.

• The ability to solve problems efficiently and effectively.

• Capability to multitask and manage various projects simultaneously without compromising on quality.

• Exceptional customer service skills, with a focus on meeting client needs.

• Resilience and attention to detail.

• A team player who can collaborate with others to achieve common goals.

What WeOffer

• 29 days annual leave (including statutory bank holidays).

• Opportunities for professional development in a supportive environment.

• Employee wellbeing programme, occupational health support, telephone support- counselling for staff

• Service level awarded annual leave

• Enhanced Maternity & Paternity Packages

• Dental/Healthcare cash plan

• Cycle to Work Scheme

• Electric Vehicle Leasing Scheme

• Gender & Equality Working Group

• Sureserve Academy- a platform for development, career progression

• Employee Voice Programme

• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.

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