Arrears & Portfolio Servicing Executive – London | Hybrid (3...

We are seeking an experienced Arrears & Portfolio Servicing Executive to join a growing Corporate Credit team. This role is responsible for the proactive management of borrower accounts across a diverse lending portfolio, with a particular focus on arrears management, collections, borrower servicing, and portfolio administration.

Working closely with Credit, Risk, Finance, and Operations teams, you will play a key role in protecting portfolio performance, supporting borrowers, and ensuring the accurate administration of lending facilities throughout their lifecycle.

Key Responsibilities

• Monitor arrears positions across the corporate lending portfolio, maintaining accurate records of overdue balances and collection activities.
• Proactively engage with internal stakeholders to identify, escape, and resolve arrears cases in a timely manner.
• Support the development, implementation, and monitoring of arrears management strategies and repayment arrangements.
• Produce regular arrears and portfolio performance reports for Credit, Finance, Risk, and senior management.
• Investigate and resolve borrower queries relating to payments, outstanding balances, settlements, and account status.
• Manage the day-to-day servicing of borrower facilities across the portfolio.
• Maintain and update borrower records and lending facilities within the Aspire loan management system.
• Prepare and issue borrower invoices, statements, settlement quotations, and fee notifications.
• Reconcile borrower payments and ensure the accurate allocation of funds to customer accounts.
• Identify, investigate, and resolve payment discrepancies and outstanding account issues.
• Support the full facility lifecycle, including amendments, restructures, extensions, renewals, and borrower changes within the loan management system.
• Ensure all servicing activities are completed in accordance with internal policies, regulatory requirements, and service standards.

Skills & Experience

• Previous experience within Credit Control, Collections, Accounts Receivable, Lending Operations, or Loan Servicing.
• Experience within Commercial Lending, Asset Finance, Structured Finance, Banking, Specialist Lending, or a related financial services environment.
• Proven track record managing arrears, delinquent accounts, and cash collection activities.
• Strong understanding of credit risk principles, collections processes, and borrower account management.
• Experience working closely with Credit and Risk teams to manage underperforming or overdue accounts.
• Excellent attention to detail with a strong commitment to accuracy and data integrity.
• Strong communication and stakeholder management skills, with the ability to build effective relationships across the business.
• Confident using loan management systems and Microsoft Office applications, particularly Excel.

What’s on Offer?

• Performance-related bonus
• Hybrid working arrangement (3 days per week in the London office)
• Opportunity to join a growing and dynamic lending business with strong career development prospects

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