Assessment and Engagement Coordinator

Assessment and Engagement Coordinator - South Tyneside

Location: Queen Street, South Shields, NE33 1HW

Working Hours: 37 hours per week

Working Pattern: Monday - Friday, 09:00 - 17:00 (with one 30-minute early finish each week). Occasional Wednesday evening service delivery may be required.

Contract Type: Permanent

Salary: £25,877.80 - £34,240 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

About the Role

We're looking for a compassionate and motivated Assessment and Engagement Coordinator to join STARS, supporting people affected by drug and alcohol use across South Tyneside.

This is a rewarding opportunity to make a real difference from the very first point of contact. You'll complete comprehensive assessments, build trusting relationships, and work alongside individuals to develop personalised recovery plans that empower them to make positive, lasting changes.

Working as part of a supportive multidisciplinary team, you'll help people access the right interventions, treatment and wider wellbeing support while promoting hope, resilience and long-term recovery.

No two days are the same. You'll work with people facing a range of complex needs, collaborating with colleagues, partner agencies and family members where appropriate to ensure every person receives coordinated, person-centred support.

What You'll Be Doing

• Complete comprehensive assessments and develop tailored recovery plans.
• Manage a caseload of individuals throughout their recovery journey.
• Deliver evidence-based psychosocial interventions on both a one-to-one and group basis.
• Work collaboratively with Recovery Coordinators and partner organisations to ensure seamless support.
• Promote harm reduction, health improvement and wellbeing initiatives.
• Identify and manage safeguarding concerns and risks appropriately.
• Maintain accurate case records and contribute to positive service outcomes.
• Encourage people to build on their strengths, increase their recovery capital and achieve sustainable recovery.

About You

We're looking for someone who is passionate about helping people make positive changes.

You’ll ideally have experience supporting people with complex needs and be confident managing competing priorities while building positive professional relationships.

You’ll also have:

• Experience carrying out assessments and developing recovery or support plans.
• Experience delivering one-to-one and group interventions.
• Excellent communication and relationship-building skills.
• An understanding of safeguarding, risk management and person-centred practice.
• The ability to work effectively within a multidisciplinary team.
• Good IT skills, including Microsoft Office.
• An NVQ Level 3 in Health & Social Care (or equivalent), or a willingness to work towards this qualification.

Knowledge or experience of substance misuse services would be advantageous, although we also welcome applications from people with transferable skills and relevant experience from other sectors.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we suppo

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